The client needed the knowledge and guidance to be able to transform their website, to an online store. And the skills to prepare the online shop for launch and be able to manage it effectively. James also required some support in the management of inventory across both online and offline channels. A Point of Sale solution was also needed to allow them to be able to take card payments in the gift shop. This solution would need to be integrated with the eCommerce and inventory management solutions for stock to be updated. And all of this also had to be integrated with their accounts package. The client also faced some IT challenges, including the need for a way to effectively manage their different online booking systems for accommodation and tour bookings. And there was a requirement for general IT support to help automate some business processes.
Northern Regional College developed a bespoke upskilling and mentoring programme aimed at enhancing digital and operational efficiency for businesses. The programme includes training in eCommerce integration and platform usage, along with inventory management processes and Point of Sale (POS) system integration. It also covers the assessment and integration of online booking systems with the Microsoft Outlook calendar app, as well as the use of Microsoft tools to automate business processes. Participants are trained in using Microsoft Forms for surveys and feedback collection, and in implementing QR codes to encourage continued shopping and customer reviews after visitors leave the site.
The company has gained the skills to be able to launch and manage an eCommerce store, alongside their bricks-and-mortar store. They will also be able to manage inventory across both online and offline channels. They will be able to use their payment solution, not only to take card payments instore, but also to update their inventory and online shop. The client can also manage all bookings from a centralised calendar. And has digitised the process of sending review/feedback requests.
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